Privacy Policy
Last Updated: 14/07/2025
- Introduction
Jeevan Home Services (“we,” “us,” or “our”) operates https://jeevancleaningservices.com (the “Website”) and related mobile applications (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By accessing or using our Platform, you agree to this Privacy Policy. If you disagree, please do not use our services.
- Information We Collect
We collect the following types of information:
- Personal Information
For Customers: Name, email, phone number, postal address, service requests, payment details, and demographic data (e.g., age, gender).
For Service Professionals (Vendors): Business name, contact details, service descriptions, identification proofs (e.g., PAN, Aadhaar), bank details, and background verification data.
- Automated Information
Cookies & Tracking: We use cookies, web beacons, and similar technologies to track usage (e.g., IP address, browser type, device ID).
Third-Party SDKs: Our app may integrate third-party tools (e.g., for analytics or ads) that collect non-personal data.
- Social Media Data
If you log in via Facebook/Google, we may access your public profile information (name, email, profile picture).
- Location Data
For Service Professionals (Vendors):
Our JHS Vendor Application collects real-time or background location data (via GPS, Wi-Fi, or mobile networks) to enable:
“Nearby Job Matching”: Continuously notifies vendors of new job opportunities in their vicinity, even when the app is in the background.
Order Tracking: Ensures accurate real-time updates for customers on service provider location and estimated arrival times.
Location access is optional, but disabling it may limit job recommendations and service efficiency.
For Customers:
Location data may be used to match you with nearby service providers and track order progress.
- How We Use Your Information
We use your data to:
Provide and improve our services, including real-time job matching and order tracking.
Process payments and verify identities.
Communicate with you (e.g., service updates, promotions).
Conduct background checks (for service professionals).
Enable location-based features, such as:
Notifying vendors of nearby job opportunities.
Allowing customers to track service providers in real-time.
Resolve disputes and enforce policies.
Comply with legal obligations.
- Sharing of Information
We may share your information with:
Service Providers: Payment processors, verification agencies, or IT support.
Legal Authorities: If required by law or to protect our rights.
Third-Party Partners: For analytics (aggregated data only).
Other Users: Service professionals/customers involved in your transactions.
Location data is never shared with advertisers or unrelated third parties.
- Data Security
We implement technical and organizational measures to protect your data, including encryption for location and payment details. However, no system is 100% secure—you use our Platform at your own risk.
- Your Rights
Access/Correction: Update your profile via account settings.
Deletion: Request deletion of your account (subject to legal retention needs).
Opt-Out: Unsubscribe from marketing emails or disable location permissions via device settings.
- Third-Party Links
Our Platform may link to external sites. We are not responsible for their privacy practices.
- Background Verification
Service professionals consent to background checks using government IDs (Aadhaar, PAN, etc.). Results may affect account eligibility.
- Policy Updates
We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
- Contact Us
For questions or grievances, contact:
Business Name: Jeevan Home Services
Address: Lucknow, Uttar Pradesh
Email: info@jeevancleaningservices.com
Phone: +91 8960628965
Grievance Officer:
Rahul Gupta
Email: rahul@jeevancleaningservices.com