Privacy Policy

Privacy Policy

Last Updated: 14/06/2025

  1. Introduction

Jeevan Home Services (“we,” “us,” or “our”) operates https://jeevancleaningservices.com (the “Website”) and related mobile applications (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

 

By accessing or using our Platform, you agree to this Privacy Policy. If you disagree, please do not use our services.

 

  1. Information We Collect

We collect the following types of information:

 

  1. Personal Information

For Customers: Name, email, phone number, postal address, service requests, payment details, and demographic data (e.g., age, gender).

 

For Service Professionals: Business name, contact details, service descriptions, identification proofs (e.g., PAN, Aadhaar), bank details, and background verification data.

 

  1. Automated Information

Cookies & Tracking: We use cookies, web beacons, and similar technologies to track usage (e.g., IP address, browser type, device ID).

 

Third-Party SDKs: Our app may integrate third-party tools (e.g., for analytics or ads) that collect non-personal data.

 

  1. Social Media Data

If you log in via Facebook/Google, we may access your public profile information (name, email, profile picture).

 

  1. How We Use Your Information

We use your data to:

 

Provide and improve our services.

 

Process payments and verify identities.

 

Communicate with you (e.g., service updates, promotions).

Conduct background checks (for service professionals).

Resolve disputes and enforce policies.

 

Comply with legal obligations.

 

  1. Sharing of Information

We may share your information with:

 

Service Providers: Payment processors, verification agencies, or IT support.

 

Legal Authorities: If required by law or to protect our rights.

 

Third-Party Partners: For marketing or analytics (aggregated data only).

Other Users: Service professionals/customers involved in your transactions.

 

  1. Data Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure—you use our Platform at your own risk.

 

  1. Your Rights

Access/Correction: Update your profile via your account settings.

 

Deletion: Request deletion of your account (subject to legal retention needs).

 

Opt-Out: Unsubscribe from marketing emails via the link in each email.

 

  1. Third-Party Links

Our Platform may link to external sites. We are not responsible for their privacy practices.

 

  1. Background Verification

Service professionals consent to background checks using government IDs (Aadhaar, PAN, etc.). Results may affect account eligibility.

 

  1. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

 

  1. Contact Us

For questions or grievances, contact:

 

Business Name: Jeevan Home Services

Address: Lucknow, Uttar Pradesh

 

Email: info@jeevancleaningservices.com

 

Phone: +91 8960628965

 

Grievance Officer:

Rahul Gupta

Email: rahul@jeevancleaningservices.com