At Jeevan Cleaning Services, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for services booked through our website https://jeevancleaningservices.com/. We believe in transparency and fairness, and this policy is designed to ensure a smooth and trustworthy experience for all our customers.
By booking any service with Jeevan Cleaning Services, you agree to the terms described in this Refund Policy. Please read it carefully before confirming your booking.
Overview of Our Refund Policy
Jeevan Cleaning Services provides professional home and commercial cleaning services, including but not limited to house cleaning, deep cleaning, sofa and carpet cleaning, washroom cleaning, water tank cleaning, kitchen and chimney cleaning, AC cleaning, window cleaning, and other related services.
Since our services are time-bound and manpower-based, refunds are handled under specific conditions. This Refund Policy explains when a refund is applicable, how to request it, and how it will be processed.
Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- Service Not Delivered
If the booked service was not delivered due to reasons directly attributable to Jeevan Cleaning Services, you may request a full refund. - Service Cancellation by Company
If we cancel your booking due to operational issues, unavailability of staff, or unforeseen circumstances, a full refund will be initiated. - Duplicate or Incorrect Payment
If you are charged more than once for the same service or an incorrect amount is deducted, the excess amount will be refunded. - Major Service Quality Issues
If there is a genuine and verifiable issue with service quality that could not be resolved after a rework attempt, you may be eligible for a partial or full refund.
All refund requests are subject to verification and approval by our support team.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after service completion
- Minor dissatisfaction that does not affect overall service delivery
- Delays caused by customer unavailability or incorrect address details
- Services partially used or completed successfully
- Damage caused due to pre-existing conditions or customer-provided equipment
- Requests made after the specified refund request period
This Refund Policy ensures fairness to both customers and our service professionals.
Cancellation Policy Related to Refunds
Refund eligibility depends on the timing of cancellation:
1. Cancellation Before Service Start
- If you cancel your booking at least 24 hours before the scheduled service time, you may be eligible for a full refund.
- Cancellations made within 24 hours may incur a cancellation fee.
2. Same-Day Cancellation
- Same-day cancellations may result in partial refund or no refund, depending on manpower allocation and travel expenses already incurred.
3. Cancellation After Service Has Started
- No refunds will be provided once the service has started or been completed.
How to Request a Refund
To request a refund under this Refund Policy, please follow the steps below:
Contact our support team with your booking details:
Email: info@jeevancleaningservices.com Phone: +91 8960628965
Please include:
- Booking ID or reference number
- Registered mobile number or email
- Reason for refund request
- Any supporting details or images (if applicable)
Our support team will review your request and respond within a reasonable timeframe.
Refund Processing Timeline
Once your refund request is approved:
- Refunds are processed within 7–10 business days
- The refunded amount will be credited to the original payment method
- Processing time may vary depending on your bank or payment gateway
Jeevan Cleaning Services is not responsible for delays caused by banks or third-party payment providers.
Partial Refunds
In certain situations, only partial refunds may be applicable, such as:
- Partial service delivery
- Service interruption due to unavoidable circumstances
- Discounts or promotional offers applied to the booking
The refundable amount will be calculated fairly based on the service portion not delivered.
Refunds for Promotional Offers and Discounts
Bookings made using special offers, promo codes, or discounts are subject to specific refund conditions:
- Refunds will be calculated on the actual amount paid
- Promotional discounts are non-refundable
- Cashback offers, if any, are governed by separate terms
Please review offer-specific terms before booking.
Failed Transactions
If your payment was deducted but the booking was not confirmed due to a technical error, the amount will be automatically refunded within 5–7 business days.
If the refund does not reflect in your account within this period, please contact our support team with transaction details.
Changes to This Refund Policy
Jeevan Cleaning Services reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
We encourage customers to review this Refund Policy periodically to stay informed about updates.
Legal Compliance
This Refund Policy is designed in compliance with applicable Indian consumer protection laws and online service regulations. Any disputes arising out of this policy will be subject to the jurisdiction of local courts.
Customer Satisfaction Commitment
At Jeevan Cleaning Services, we aim to resolve customer concerns quickly and professionally. Our refund process is part of our commitment to providing reliable, transparent, and customer-focused cleaning services.
If you have any concerns regarding our services, we encourage you to contact us first so we can attempt to resolve the issue before initiating a refund.
Contact Us
If you have any questions or need assistance regarding this Refund Policy, please contact us:
Email: info@jeevancleaningservices.com Phone: +91 8960628965 Website: https://jeevancleaningservices.com/